Not your fault? We’ll help get you back on the road.
Scottish accident management from real people in Wishaw: replacement vehicles, repairs and support after a non-fault accident.
No cost to you
- No excess to pay
- No-claims bonus unaffected
- Free of charge, we bill the at-fault insurer
Where you're not at fault and your claim meets our criteria. How is it free?
Mon–Fri 8am–6pm · Sat 9am–2pm – WhatsApp us any time
Had an accident that wasn’t your fault?
No car for work or the school run
Being off the road affects everything.
Insurer calls and forms
Chasing the other side is stressful and slow.
Worry about cost
Not knowing what you might have to pay.
One Scottish team to handle it
Tell us what happened and we’ll explain your options honestly, deal with the at-fault insurer and keep you updated along the way.
When you call, you’ll speak to a real person in our Wishaw office.
See how it works →
How it works
- 1
Tell us what happened
Start online, call or WhatsApp. It only takes a few minutes.
- 2
We check how we can help
A real person from our Wishaw team looks at the details and explains your options honestly.
- 3
We arrange what you need
Repairs and, where eligible, a comparable replacement vehicle – and we deal with the insurers.
- 4
Back on the road
We keep you updated by phone or WhatsApp until it’s sorted.
What it costs you: nothing
If the accident wasn’t your fault, we recover our costs from the at-fault driver’s insurer – not from you.
No excess to pay
You don’t pay your policy excess when you use our service, because the claim is made against the at-fault insurer, not your own policy.
No-claims bonus unaffected
We don’t claim on your insurance, so your no-claims bonus is unaffected. You should still tell your insurer about the accident.
Free of charge
Our service is free to you – we bill the at-fault insurer directly.
Where you're not at fault and your claim meets our criteria. We’ll explain the terms before anything is arranged.
How is it free?
When an accident isn’t your fault, the at-fault driver’s insurer is responsible for the costs it caused – repairs, a replacement vehicle and recovery. We arrange those for you and bill the at-fault insurer directly, so you don’t pay us. For injury claims, we explain how fees work before you decide anything.
Read: how is G4 Claims free? →Our services
Non-fault accidents
Help after a crash that wasn’t your fault – we deal with the insurers for you.
Learn moreReplacement vehicles
We can help check whether a comparable vehicle can be arranged, where you’re eligible.
Learn moreVehicle repairs
Repairs managed through trusted Scottish repairers, or your own garage.
Learn morePhysio next door
Physio Source, an independent physio business, is based in our building.
Learn moreWhy G4 Claims
- Scottish-based, at Claims HQ in Wishaw
- Real people who answer the phone
- Honest about what we can and can’t do
- Updates by phone or WhatsApp
Members of Lanarkshire Chamber of Commerce
A local, family-run business at Claims HQ, Wishaw.
Meet the team at Claims HQ
Real people in Wishaw who answer the phone and look after your claim.
Cherelle HilleyClaims Handler
Beth LiptrotClaims Handler
Amanda McLachlanClaims Handler
Nicole FrameOffice Manager
What our customers say
Read independent reviews on Trustpilot and Google. We never pay or reward customers for reviews.
Customer stories
Questions people ask
What does G4 Claims do?
We help people who’ve had a road accident that wasn’t their fault. Our Scottish team can deal with the at-fault driver’s insurer for you, arrange repairs at an approved bodyshop, and help check whether a comparable replacement vehicle can be arranged while yours is off the road. If you were hurt, we can also support you with a personal injury claim. Every accident is different, so we’ll talk through your situation first and explain what we can and can’t help with.
Will it cost me anything?
No. Our service is free of charge because we bill the at-fault driver’s insurer directly. There’s no excess to pay, and because we don’t claim on your own insurance, your no-claims bonus is unaffected. Where you're not at fault and your claim meets our criteria. We’ll explain the terms before anything is arranged, and if your situation doesn’t meet our criteria we’ll tell you honestly and point you to other options.
If you also make a personal injury claim, see “How does G4 Claims get paid?” below.
Can I get a replacement car after a non-fault accident?
If your vehicle is off the road because of an accident that wasn’t your fault, we can help check whether a comparable replacement vehicle can be arranged while yours is repaired, or while a write-off is settled. It depends on things like who was at fault, your need for a vehicle, and availability. We’ll explain how it works, including the hire agreement and your responsibilities, before anything is arranged.
Off the road right now? Tell us what happened and we’ll check how we can help. Start your claim
Will I have to pay my excess?
No. When you use our service there’s no excess to pay, because the claim is made directly against the at-fault driver’s insurer, not through your own policy. Where you're not at fault and your claim meets our criteria.
If you’ve already claimed on your own policy and paid an excess, tell us and we’ll explain your options.
Who are G4 Claims and where are you based?
G4 Claims is a Scottish accident management company. Our Claims HQ is at 9 Pickering Works, Netherton Road, Wishaw ML2 0EQ, and we help drivers and businesses across Glasgow, Lanarkshire and the rest of Scotland. We’re members of Lanarkshire Chamber of Commerce. G4 Claims is a trading name of G4 Claims Holdings Ltd (company number SC557016). You can call us on 01698 767 172 or email firstresponse@g4claims.net.
More in our FAQs, guides and areas we cover.
Where to find us
9 Pickering Works, Netherton Road
Wishaw ML2 0EQ
Opening hours
Monday–Friday 8am–6pm
Saturday 9am–2pm
Sunday closed
Local? You’re welcome to pop in for a face-to-face chat in our meeting room at Claims HQ. It’s a good idea to call ahead on 01698 767 172 so we can make sure someone’s free to see you.
9 Pickering Works, Netherton Road, Wishaw ML2 0EQ
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Know someone who’s had a non-fault accident? Refer them and we’ll pay you £50 once their claim settles.
Vehicle damage, hire and repair claims only. Terms apply.
Talk to a real person today
Our team in Wishaw is here Mon–Fri 8am–6pm · Sat 9am–2pm. Message us on WhatsApp any time and we’ll reply when we’re open.
Claims HQ, 9 Pickering Works, Netherton Road, Wishaw ML2 0EQ · 01698 767 172